Lead Client Service Monitor
$48,880–$48,880 year
On-site · Woodlands, California, United States
Job Summary
Lead Client Service Monitor (LCSM) serves as on-shift leader for Client Service Monitors across Hope the Mission interim housing sites. Responsibilities include real-time direction and guidance, wellness checks, site walk-throughs, safety protocols, incident response, and accurate documentation (DARs and related reports). Acts as a bridge between non-management, management, and site operations; provides coaching and onboarding for new staff; ensures compliance with agency policies and HIPAA standards; and provides leadership coverage during evenings, weekends, and holidays. Required qualifications include a high school diploma or GED; strong leadership, trauma-informed communication, crisis de-escalation, and documentation skills; ability to work flexible schedules; and background screening/drug testing per policy; must have legal eligibility to work in the US.
Required Qualifications
- High school diploma or GED required
- Minimum of one (1) year experience as a Client Service Monitor or similar role preferred
- Prior lead, supervisory, or shift-lead experience strongly preferred
- Knowledge of interim housing operations, safety protocols, and trauma-informed care
- Ability to work flexible schedules including nights, weekends, and holidays
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