Lead, Clerical - Monroe NC
On-siteMonroe, North Carolina, United States
Job Summary
Oversee front office operations by supervising clerical staff, managing patient registration, and coordinating appointment scheduling to optimize provider time. Handle insurance verifications, address patient inquiries, and mentor team members while ensuring compliance with confidentiality standards and practice policies. Collaborate with management to uphold quality standards and lead process improvement initiatives for office efficiency. Requires high school diploma, two years of healthcare clerical experience, and proven team leadership skills. Full-time role with comprehensive health coverage, 401(k) matching, and PTO.
Required Qualifications
- High School Diploma or GED
- Associate's degree or higher
- Minimum of 2 years clerical or administrative experience in a healthcare setting
- Experience in dermatology
- Proven experience leading or supervising clerical or front office teams
- Strong organizational skills
- Strong communication skills
- Strong interpersonal skills
- Ability to handle confidential patient information with discretion and integrity
- Customer service focus
- Ability to manage multiple tasks and priorities effectively
- Currently authorized to work in the United States in a full-time basis
Desired Qualifications
- Proficiency with practice management systems
- Proficiency with electronic medical record systems
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