Lead Bike Mechanic
On-siteToronto, Ontario, Canada
Job Summary
Define and implement best practices for bike builds and complex repairs across service teams. Oversee and assign workload efficiently to maintain 24/7 operations and seamless flow. Manage all repair workflow aspects including intake, job prioritization, service parts, timely completion, and quality checks. Conduct performance evaluations for mechanics and serve as the first point of contact for service-related issues. Manage general store tasks such as opening/closing, marketing events, and staff meetings. Conduct inventory management and perform monthly audits of tools and equipment. Provide help desk resources and technical advice to all service staff to maximize rider-facing operational performance.
Required Qualifications
- Proven track record in managing technical teams, repair centers, or fleet maintenance operations
- Strong analytical skills and proven problem-solving abilities with attention to detail
- Excellent communication skills with the ability to interact effectively with riders and team members
- Mechanical experience with electric bicycles or bicycle mechanics
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