Lead, Audio Visual Support
On-site · Houston, Texas, United States
Job Summary
Lead, Audio Visual Support responsible for providing technical support, maintenance, and troubleshooting for enterprise AV and collaboration technologies across the organization; ensures reliable conference room technologies, Microsoft Teams Rooms, Cisco collaboration devices, displays, and related AV systems to support meetings, presentations, and hybrid work environments; partners with IT, facilities, and end users to deliver a seamless AV experience; requires strong incident management, customer service, and documentation skills; supports live meetings including executive sessions and diverse sites; emphasizes ownership and accountability in a fast-paced IT environment.
Required Qualifications
- Associate’s degree in IT, AV Technology, or related field, or equivalent professional experience (required)
- 5–10 years of hands-on experience supporting enterprise audio-visual and collaboration technologies
- Proven experience supporting Microsoft Teams Rooms (Windows and Android-based) in a corporate environment
- Experience supporting Cisco collaboration devices (room kits, cameras, codecs, Teams/Webex-enabled hardware)
- Demonstrated experience supporting conference rooms, executive meeting spaces
- Background working within an IT organization or closely aligned with IT operations
- Advanced troubleshooting of AV hardware, software, and connectivity issues
- Strong knowledge of: Microsoft Teams Rooms architecture and peripherals, Cisco collaboration and conferencing devices, Televisions, commercial displays, and control interfaces; AV signal flow (HDMI, USB, DisplayPort, audio paths); Network concepts relevant to AV (IP addressing, PoE, VLAN awareness)
- Experience supporting audio systems, including microphones, speakers, echo cancellation, and gain structure
- Ability to independently support live meetings, including high-visibility and executive sessions
- Strong incident, request, and problem management skills in a ticketed IT environment
- Experience providing white-glove support when needed
- Root-cause analysis and preventing recurring issues
- Ability to document configurations, procedures, and troubleshooting steps clearly
- Excellent customer service and communication skills
- Comfortable working directly with executives and business leaders
- Ability to prioritize work across multiple rooms, sites, and simultaneous issues
- Strong sense of ownership and accountability
- PREFERRED EDUCATION: Bachelor’s degree in a technical discipline (not required)
- Certified Technology Specialist(CTS) or equivalent AV industry certification (preferred)
- Microsoft Teams Rooms, Cisco Collaboration, or major AV vendor certifications (preferred)
- Biamp certifications (preferred)
- QSC Q-SYS training (preferred)
- CTS/AV vendor certifications (preferred)
- Experience supporting multi-site or global organizations (preferred)
- Experience creating user training materials and room usage documentation (preferred)
Desired Qualifications
- CTS (Certified Technology Specialist)
- Microsoft Teams Rooms training or certification
- Cisco Collaboration certifications
- Manufacturer certifications (Logitech, Poly, Cisco, Crestron, Extron)
- Biamp certifications
- QSC Q-SYS training
- AV vendor certifications
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