Lead Application Support Engineer with Mainframe Troubleshooting & Support Exp
On-siteManila, Metro Manila, Philippines
Job Summary
Lead Major Incident calls, troubleshoot complex ground and cloud application issues, and drive root cause analysis for critical production defects. Manage ITIL Change, Incident, and Problem management processes while executing disaster recovery tasks and collecting evidence for unplanned events. Create, modify, and monitor dashboards to enhance observability, and plan end-to-end vendor application upgrade processes including certificate renewals. Analyze proposed application designs, contribute to Monthly Service Reviews, and update runbooks with development teams. Align risk and control processes into daily responsibilities to monitor and mitigate risk, ensuring timely audit support and documentation.
Required Qualifications
- Minimum of 8 years of related experience
- Bachelor's degree preferred or equivalent experience
- Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
Desired Qualifications
- Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Good to have Mainframe scheduling (Job abends, Predecessor/Successor)
- Scheduling Tool experience (CA AutoSys, Control-M)
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Monitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
- Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres) is preferred
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)
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