Lead/ Application Support Engineer II
HybridBengaluru, Karnataka, India
Job Summary
Support complex, business-critical applications requiring cross-functional integration by troubleshooting defects, data errors, and configuration issues through root cause analysis of logs and data. Monitor alerts to provide proactive services and maintain documentation for all issues and implemented solutions. Execute corrective and preventive measures while collaborating with operational groups to validate production changes and upgrades. Identify automation opportunities to eliminate manual tasks and participate in functional and technical knowledge transfers for planned production changes. Work within a 24/7 rotational shift environment with a focus on continuous improvement of application maintenance models.
Required Qualifications
- 5+ years of experience as application maintenance & support engineer or systems analyst or application support analyst
- Bachelor's Degree in computer science or related field
- Good exposure to Incident, Request & Problem Management processes with troubleshooting skills and not just coordination
- Good working knowledge supporting to JEE & Enterprise Technologies, microservice based applications
- Hands on experience in writing sql queries
- Must have technical skills and tools knowledge: ServiceNow, Oracle, SQL, Kafka, basics of Unix, Monitoring Tools like Dynatrace, Splunk
- Understanding of cloud based application, knowledge in AWS, Azure
- Good understanding for SRE principles
- Ability to work with cross functional teams
- Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate
- Flexible to work in rotational shifts (24/7) environment
Desired Qualifications
- Preferred to have Financial Domain knowledge
- ITIL foundation certification preferred
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