Lead Application Support Engineer (6AM to 3PM)
Hybrid · Manila, Metro Manila, Philippines
Job Summary
Lead Application Support Engineer responsible for maintaining and supporting applications in production, collaborating with development and business teams, and driving incident resolution and continuous improvement. The role involves verifying analysis, resolving production alerts, updating knowledge articles and runbooks, handling audits, executing disaster recovery scripts, identifying automation opportunities to reduce manual effort, and overseeing pre-production/production deployment plans and vendor upgrade processes. Requires hands-on experience with Unix/Linux/Windows, databases (DB2, Oracle, Snowflake), monitoring tools, cloud platforms (AWS, Azure, OpenShift), scheduling tools, middleware, messaging queues, scripting languages, and ETL tools; 5+ years of related experience; Bachelor's degree preferred or equivalent experience.
Required Qualifications
- Minimum of 5 years of related experience
- Bachelor's degree preferred or equivalent experience
- Hands on experience in Unix, Linux, Windows, SQL/PLSQL
- Relational databases (DB2, Oracle, Snowflake)
- Monitoring and Data Tools (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, IBM Zolda)
- Cloud Technologies (AWS services, Azure, OpenShift, RDS Aurora, PostgreSQL)
- Scheduling Tool experience (CA AutoSys, Control-M)
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- ETL tools (Informatica Datahub/IDQ, Talend)
- Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Mainframe scheduling (Job abends, Predecessor/Successor)
- The salary range is indicative for roles at the same level within DTCC across all US locations
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.