Lead Agent (OPERATIONS)
On-siteSanta Ana, California, United States
Job Summary
Monitor the timely completion of work assignments for security agents, wheelchair agents, skycaps, and porters while ensuring necessary personnel are available for airline services. Review daily schedules to assign breaks as needed and ensure all employees follow security procedures for entities such as TSA, CBP, and other airport operations. Follow up on client requests from airlines and passengers, report staff issues including tardiness, absenteeism, or work-related incidents, and conduct on-the-job training. Account for all wheelchairs and place them at assigned locations. Maintain relationships with both employees and clients while ensuring all staff possess the required security clearance and background checks.
Required Qualifications
- High school diploma or GED
- 1- 2 years' experience in customer service at airport or similar entities
- Pass a background check and drug test
- Computer literacy in MS Office packages such as Word, Excel and Outlook
- Must be able to read, write and speak English
- Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID
- Must be able to lift and/or move up to 70 pounds or more
- Supervisors must have a good working knowledge of management practices and principles
- The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response
Desired Qualifications
- Teamwork Orientation
- Stress Management/Composure
- Ethical Conduct
- Good Communication
- Customer Service
- Leadership
- Supervisory Responsibility
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