LEAD ADMINISTRATOR L2
On-siteBengaluru, Karnataka, India
Job Summary
Lead Administrator L2 responsible for overseeing incident management, defining monitoring protocols, and ensuring system resilience to meet client expectations. Core duties include triaging and resolving tickets, establishing incident monitoring, SLA performance review, performance tuning, applying changes and deployments, disaster recovery planning, data backup strategies, reporting to stakeholders via QBRs, and supervising a team. Must have Citrix Admin expertise and 8-10 years of experience, with a focus on delivering reliable production support, proactive problem resolution, documentation, and continuous improvement to enhance service efficiency.
Required Qualifications
- Citrix Admin
- 8-10 Years Experience
- Incident management
- SLA monitoring
- Disaster recovery
- Data backup
- Team management
- Knowledge base maintenance
- QBR participation
- Stakeholder engagement
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