Lead Acute/Provider Quality and Customer Service - Bay Park - Quality Management
On-siteOregon, United States or Toledo, Ohio, United States
Job Summary
Create, implement, and maintain a vision and plan for improving quality clinical outcomes in collaboration with other leaders and teams. Lead quality improvement initiatives impacting key performance indicators and coordinate system-wide quality resource and customer service activities. Provide leadership and supervision for quality efforts while analyzing statistical data, benchmarking data, and conceptual information. Manage conflict, build consensus, and negotiate effectively to drive initiatives. Requires current RN license in Michigan and Ohio, CPHQ certification within two years, and minimum two years in acute hospital nursing and quality management. Full-time, 40-hour days at Bay Park Hospital.
Required Qualifications
- Bachelor's degree in healthcare related field
- Quality improvement and overall quality concepts
- HRSA regulations and expectations
- CMS
- VBP
- Press Ganey
- NDNQI
- MBSQIP
- NSQIP
- Vizient
- federal, state, and local reporting registries and agencies
- strong knowledge of nurses and governmental quality indicators
- ability to perform primary research including ability to input and retrieve information from the Internet and hospital computer systems
- work with Microsoft Word, Work, Outlook, and Excel
- manuals, government documents, library, and textbooks
- operate telephone and pager
- ability to think in terms of systems and lead systems
- understand the variability of work in planning and problem solving
- understand and demonstrate quality improvement tools
- ability to lead teams
- manage conflict
- build consensus
- negotiate effectively
- working knowledge of medical staff working practices
- ability to analyze and understand statistical data
- benchmarking data
- conceptual information
- working knowledge of budgeting
- financial forecasting
- patient care financing
- managed care
- capitation
- conflict management
- interviewing skills
- intervention skills
- Minimum 2 years' experience in acute hospital nursing
- 2 years acute care quality management
- Current RN license in Michigan and Ohio for RNs in the role
- CPHQ within 2 years
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