Lead Accounts Receivable Representative
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Manage customer interactions from invoicing to cash collection for a portfolio of 200–400 accounts totaling over $20M. Resolve internal and external payment delays by leading problem-solving efforts and facilitating conversations with responsible parties. Communicate professionally via email and phone while leveraging relationships across departments to drive action plans and improve resolution completion. Proactively identify risks, formulate solutions, and raise delinquency issues within both customer and organizational contexts. Mentor new team members, implement on-boarding content, and apply process improvement techniques to root cause problems. Work with minimal direction, following guidelines to consistently outperform established goals.
Required Qualifications
- High School Diploma
- 5+ years of experience in collections and/or business
- equivalent combination of education and experience
- Business to Business collections, customer service, or finance background
- analytical skills necessary to reconcile customer trade accounts
- Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
- Excellent written and verbal skills that allow effective communication via both phone and email
- Operates with a high degree of integrity
- works well in a team environment
- Travel may be required at times, up to 20%
Desired Qualifications
- Bachelor's degree in a business field preferred
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