Lead - Account Executive (Malaysia)
RemoteSingapore or Malaysia
Job Summary
Execute territory strategies to win enterprise business and exceed sales targets within the Malaysia region. Manage the full sales cycle from prospecting to negotiation, building lasting relationships with senior executives and technical stakeholders. Articulate value by identifying complex challenges and positioning Freshworks as a strategic partner that delivers ROI. Develop and maintain a data-backed pipeline with accurate forecasting while conducting in-person meetings and presentations across Singapore. Collaborate with cross-functional teams including Marketing, Customer Success, and Solution Engineering to deliver outstanding customer experiences and contribute to go-to-market strategy.
Required Qualifications
- 7+ years of quota-carrying SaaS sales experience in mid-market or enterprise segments
- Proven record of exceeding revenue goals
- Skilled at managing complex sales cycles and engaging multiple stakeholders, including enterprise IT and business decision-makers
- Strong prospecting and pipeline management capabilities
- Structured forecasting and disciplined execution
- Proficiency in solution selling of software platforms (e.g., ITSM, IT infrastructure, EX/CRM/Customer engagement solutions)
- Fluency in English (verbal and written)
Desired Qualifications
- Experience in driving growth and exceeding revenue goals within assigned territory
- Building lasting customer relationships
- Applying SaaS expertise to engage effectively with both business and technical stakeholders across diverse industries
- Managing the full sales cycle—from prospecting to negotiation and closure
- Ensuring predictable outcomes and strong performance across key accounts
- Building trusted relationships with senior executives
- Identifying complex business challenges
- Positioning Freshworks as a strategic partner that delivers ROI and growth
- Working closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product)
- Delivering outstanding customer experiences
- Contributing to a culture of continuous improvement
- Developing and maintaining a strong, data-backed pipeline
- Conducting in-person meetings and presentations
- Representing Freshworks in customer engagements and industry events across Singapore
- Establishing Freshworks' local presence
- Shaping go-to-market strategy
- Nurturing key partnerships
- Contributing to the foundation of long-term success in the MY region
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