Lead Academic Program Manager (Department Chair), WGU School of Technology – Cyber Security
$123,000–$190,700 year
On-siteSalt Lake City, Utah, United States
Job Summary
Conduct market research, competitive analysis, and skills segmentation to define the product roadmap for academic programs. Lead cross-functional teams including faculty and external partners to build degree programs that deliver strong student outcomes and labor market relevance. Track KPIs such as enrollment, retention, and financial metrics to proactively identify risks and address gaps in program performance. Align cross-functional stakeholders on priorities and execution while navigating a complex, matrixed organization. This high-ownership individual contributor role spans the entire product lifecycle from concept to continuous improvement.
Required Qualifications
- Experience owning a product, program, or major initiative across its full lifecycle, including voice of the customer
- Strong analytical skills: proficient with data analysis, able to synthesize insights, and communicate data‐driven recommendations to inform decisions
- Experience managing or developing educational programs, products, or similar complex initiatives with measurable outcomes
- Ability to navigate process-heavy organizations without letting process stifle innovation
- Exceptional writing and presentation skills that apply across a wide range of audiences, from students to senior leaders, with the ability to tailor communication to the audience
- 3–5 years of professional experience in Cybersecurity and/or Artificial Intelligence (AI)
- Master's degree in a business or technical field
- In lieu of a master's, a bachelor's degree plus 7 years of directly relevant experience
- 4+ years in product management, product marketing, program or operations management, or a customer-facing role (e.g., sales) with accountability for measurable business outcomes
- This is a full-time, regular position (classified for 40 standard weekly hours)
Desired Qualifications
- Experience with curriculum and/or assessment development
- Up-to-date knowledge of a broad range of technologies, especially Cyber Security, risk assessment, AI application to cybersecurity Agile methodologies, and technology product management
- Experience with online program marketing, SEO, or digital acquisition metrics
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