LCL Operations Agent
On-site · Le Havre, Normandy, France
Job Summary
Operate end-to-end LCL operational and financial processes for a client portfolio and Maersk L&S LCL lines. Responsibilities include registering booking orders from customers or internal network, creating LCL files into TMFF (or via back office), and following up physical, financial, and documentation processes step by step while addressing workflows, disputes, or extra costs. Maintain real-time communication with customers and stakeholders. Requires experience in account management execution, strong communication and relationship-building skills, and the ability to manage multiple tasks in a fast-changing environment with a sense of urgency. Must be collaborative, customer-focused, and fluent in French and English.
Required Qualifications
- Experience in account management execution
- Excellent communication skills
- Relationship building skills with customers and internal stakeholders
- Ability to handle multiple tasks in a changing environment
- Ability to work under time restrictions with a sense of urgency
- Language: French and English
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