Launch Specialist I (Hybrid / Southfield, MI)
$47,840–$52,000 year
HybridSouthfield, Michigan, United States
Job Summary
Document intake processes and lead training for incoming staff while acting as a subject matter expert for patient and caregiver onboarding. Perform tasks associated with onboarding without oversight, including timely follow-up, proper Salesforce and TalkDesk documentation, and pilot new engagement processes in new markets. Collaborate with the Launch team to address operational challenges, overcome roadblocks, and develop relationships with key market players to move cases forward. Apply state-specific compliance requirements and provide feedback loops to improve software and processes. Handle multiple states simultaneously with high autonomy, driving projects independently while managing several priorities without losing quality.
Required Qualifications
- 2+ years in a consumer facing position handling high call volumes
- examples of identifying process enhancements & improvements
- strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA)
- awareness of state-specific regulatory requirements affecting engagement and intake processes
- background taking initiative to complete tasks
- proactive attitude towards optimization, innovation, and efficiency
- commitment to a high-quality launch process
- strong critical thinking and problem-solving skills
- proven track record building relationships quickly with a variety of stakeholders
- strong self-motivation
- ability to drive projects forward independently
- high degree of autonomy
- Time and priority management skills
- ability to handle several priorities at once without losing quality
- 3 days a week in office
- 2 days remote work Monday through Friday
Desired Qualifications
- basic proficiency in all pre and post care roles
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