Launch Specialist I (Hybrid / Cleveland, OH)
$47,840–$52,000 year
HybridCleveland, Ohio, United States
Job Summary
Conduct onboarding of caregivers and patients without oversight by documenting case status, following up timely, and using Salesforce and TalkDesk systems. Pilot and refine new engagement and intake processes for new markets by independently adjusting workflows, identifying effective methods, and providing feedback loops for software improvements. Collaborate with the Launch team to ensure smooth operations, address challenges promptly, and overcome roadblocks in onboarding. Identify and develop relationships with key market players to move cases along. Apply compliance and process requirements for each state from statutes to regulations. Handle multiple states simultaneously while managing several priorities independently.
Required Qualifications
- A minimum of 2+ years in a consumer facing position handling high call volumes
- Must have examples of identifying process enhancements & improvements
- Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency
- Adaptable and committed to a high-quality launch process
- Strong critical thinking and problem-solving skills to assess situations swiftly, identify issues, and devise effective, innovative solutions
- Must have a proven track record building relationships quickly with a variety of stakeholders
- Exhibits strong self-motivation and the ability to drive projects forward independently
- This role requires a high degree of autonomy, with much of the work being done unassisted
- Time and priority management skills translating to the ability to handle several priorities at once without losing quality
- Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA) and possesses a keen awareness of state-specific regulatory requirements affecting engagement and intake processes
Desired Qualifications
- While this role is focused on engagement/intake processes, the Launch Operations Team cross trains all employees and the ideal candidate would develop basic proficiency in all pre and post care roles once on the team
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