Launch Specialist I (Hybrid / Brookfield, WI)
$47,840–$52,000 year
HybridBrookfield, Michigan, United States
Job Summary
Implement standardized intake processes and best practices for new states while documenting procedures and refining engagement workflows. Lead training for incoming staff, manage onboarding for patients and caregivers without oversight, and ensure compliance with state-specific regulations and privacy laws. Collaborate with the Launch team to address operational challenges, identify key market relationships, and provide feedback loops for software and process improvements. Handle multiple states simultaneously with high autonomy, utilizing Salesforce and TalkDesk to track case status and drive metrics. Work hybrid in Brookfield, Wisconsin, reporting to the Manager of National Expansion.
Required Qualifications
- A minimum of 2+ years in a consumer facing position handling high call volumes
- Must have examples of identifying process enhancements & improvements
- Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency
- Adaptable and committed to a high-quality launch process
- Strong critical thinking and problem-solving skills to assess situations swiftly, identify issues, and devise effective, innovative solutions
- Must have a proven track record building relationships quickly with a variety of stakeholders
- Exhibits strong self-motivation and the ability to drive projects forward independently
- This role requires a high degree of autonomy, with much of the work being done unassisted
- Time and priority management skills translating to the ability to handle several priorities at once without losing quality
- Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA) and possesses a keen awareness of state-specific regulatory requirements affecting engagement and intake processes
Desired Qualifications
- While this role is focused on engagement/intake processes, the Launch Operations Team cross trains all employees and the ideal candidate would develop basic proficiency in all pre and post care roles once on the team
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