Launch Manager ANZ
On-site · Melbourne, Victoria, Australia
Job Summary
Lead and coordinate ORBIS product launches and Go-to-Market initiatives across ANZ, ensuring structured market introductions. Act as the key liaison between customers, Sales, Delivery, Product, and Global Launch teams throughout launch and early adoption phases. Support initial implementations and strategic customer engagements to drive product adoption and identify potential risks early. Monitor launch execution and product performance, coordinating the resolution of critical issues with regional and global stakeholders. Track and follow up on product requirements and deliverables identified during pre-assessment and launch activities. Ensure training, documentation, readiness assets, and launch deliverables are effectively implemented in customer environments. Drive readiness and enablement across Sales, Delivery, and Support teams to ensure successful product launches. Capture customer feedback, lessons learned, and regional insights to continuously improve launch processes, standards, and best practices across ANZ.
Required Qualifications
- Experience in healthcare software, enterprise software or similarly complex customer environments
- Background in Delivery, Customer Success, Go-to-Market, Product Enablement or implementation-related roles
- Experience coordinating cross-functional activities across Sales, Delivery, Product and Support organizations
- Good understanding of software deployment, customer adoption and operational readiness processes
- Experience working with strategic customers and managing complex stakeholder environments
- Strong communication, coordination and problem-solving skills
- Bachelor’s or Master’s degree in Healthcare IT, Engineering, Business, or a related field
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