Launch & Enablement Specialist
HybridChicago, Illinois, United States
Job Summary
Maintain launch readiness trackers, action items, and stakeholder lists while coordinating communications, meeting logistics, and training invitations. Prepare release notes, FAQs, support guides, and briefing materials for Operations, Support, Training, Compliance, Product Owners, and IT Development. Collect readiness inputs, track open decisions, training needs, and launch risks, then help coordinate demos, office hours, and retrospectives. Support post-launch monitoring by capturing feedback and routing issues. Assist the Launch & Enablement Manager in improving templates and checklists to ensure process consistency. Maintain organized documentation in shared tools and provide project coordination support across multiple releases.
Required Qualifications
- 2+ years of experience in project coordination, enablement, training coordination, communications, change management, product operations, or related roles
- Strong organizational skills with the ability to track details, deadlines, owners, and follow-ups across multiple workstreams
- Clear written communication skills and ability to prepare polished operational materials
- Experience supporting meetings, stakeholder communications, training sessions, or launch/readiness activities
- Ability to work effectively with product, technology, operations, support, and training stakeholders
- Comfort learning new product capabilities and translating details into useful stakeholder materials
- Proficiency with Microsoft 365 tools and collaboration platforms such as Teams, SharePoint, Planner, Smartsheet, Azure DevOps, or similar tools
- Strong attention to detail and ability to maintain accurate documentation
- Customer-service mindset and willingness to follow through on open questions or issues
- Hybrid (business and team presence as needed; flexibility based on candidate)
Desired Qualifications
- Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred
- Experience in regulated, healthcare, public sector, or multi-state operations, preferred
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