Launch & Enablement Specialist
HybridGrand Rapids, Michigan, United States
Job Summary
Coordinate launch readiness planning by maintaining trackers, action items, stakeholder lists, timelines, and meeting notes. Collect inputs from Operations, Support, Training, Compliance, Communications, Product Owners, and IT Development to support stakeholder communications, meeting logistics, training invitations, and follow-up activities. Prepare release notes, FAQs, support guides, training materials, stakeholder briefings, and adoption materials while tracking questions, open decisions, training needs, support gaps, launch risks, and post-launch feedback. Assist with organizing training sessions, demos, office hours, readiness reviews, and launch retrospectives. Maintain organized launch documentation in shared tools and ensure materials are current and accessible. Support post-launch monitoring by capturing feedback, routing issues, and documenting adoption or support themes. Assist the Launch & Enablement Manager in improving templates, checklists, and launch process consistency. Provide project coordination support across multiple releases or readiness workstreams as needed.
Required Qualifications
- 2+ years of experience in project coordination, enablement, training coordination, communications, change management, product operations, or related roles
- Strong organizational skills with the ability to track details, deadlines, owners, and follow-ups across multiple workstreams
- Clear written communication skills and ability to prepare polished operational materials
- Experience supporting meetings, stakeholder communications, training sessions, or launch/readiness activities
- Ability to work effectively with product, technology, operations, support, and training stakeholders
- Comfort learning new product capabilities and translating details into useful stakeholder materials
- Proficiency with Microsoft 365 tools and collaboration platforms such as Teams, SharePoint, Planner, Smartsheet, Azure DevOps, or similar tools
- Strong attention to detail and ability to maintain accurate documentation
- Customer-service mindset and willingness to follow through on open questions or issues
- Hybrid (business and team presence as needed; flexibility based on candidate)
Desired Qualifications
- Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems)
- Experience in regulated, healthcare, public sector, or multi-state operations
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