Late Shift Supervisor
$54,000–$57,000 year
On-siteKidderminster, England, United Kingdom
Job Summary
Lead the late shift at our Kidderminster site by conducting quality, safe, and compliant vehicle maintenance and repairs, including wheel alignment and tyre fitting. Identify worn and faulty components in accordance with DVSA Standards while ensuring job cards are correct and well documented. Lead technicians via email, telephone, and face-to-face communication to keep them motivated and engaged, working closely with the workshop controller to ensure right jobs are completed at the right time. Maintain accurate customer documentation within agreed time scales while demonstrating resilience and flexibility.
Required Qualifications
- At least level 3 (NVQ or City and Guilds or IMI Qualification) in LCV and HGV Vehicle Repair and maintenance
- Communication skills via email, telephone, and face to face
- Ability to identify worn & faulty components in accordance with the DVSA Standards
- Experience using all appropriate modules of Keyloop/Kerridge
- Ability to complete customer documentation while working to agreed time scales
- Ability to be a brilliant team player
- Positive attitude and flexibility with workloads
- Ability to carry out vehicle maintenance and repairs, including wheel alignment and tyre fitting
- DBS check (subject to satisfactory completion prior to joining)
Desired Qualifications
- Experience leading the way in the workshop with quality and compliant repair and maintenance
- Ability to lead technicians on a shift, ensuring they are motivated and engaged
- Resilience (strong coping skills when life presents challenges)
- Great attention to detail to ensure job cards are correct and well documented
- Motivation for personal and team success
- Ability to inspire and guide the team around you to achieve and be successful
- Being experts in what we do
- Ability to deliver an exceptional service to the highest quality
- Ability to ensure the rest of the workshop team on shift are working on the right jobs at the right time
- Working with the workshop controller
- Internal Mentorship programme participation (implied benefit, but context suggests ongoing skill development)
- Manufacturer training and access to in-house training
- Annual appraisal participation
- Understanding of the M5, M4 and M42 corridors
- Experience with Mercedes-Benz Commercial vehicles
- Experience with passenger car aftersales
- Experience with commercial vehicle fleets
- Experience in military, humanitarian and security operations vehicle support
- Experience with high-performance equipment for construction, agriculture, rail, roadworks, aggregates
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