Las Cruces Collections Representative (Full-Time)
$31,200–$31,200 year
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Utilize contact center technology and ethical recovery strategies to locate parties and negotiate payment terms with empathy and professionalism. Make outbound and receive inbound calls to resolve open accounts, identify best payment plans, and maintain trustful customer relationships while meeting monthly goals. Follow required scripts, policies, and procedures, attend training sessions to stay updated on systems and processes, and respond effectively to common collection challenges. This entry-level role includes two weeks of paid training for recovering past due consumer accounts.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Prior contact center experience
- experience in customer service
- tech support
- sales
- back-office support
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Desired Qualifications
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.