Language Services Coordinator
On-siteNew York City, New York, United States
Job Summary
Coordinate end-to-end translation, transcreation, and localization requests across multiple formats and languages while managing assignments through systems like Trados and Smartling. Prepare project files, compile instructions, develop workflows, and supervise virtual and in-person spoken interpretation, including ASL and CART services. Support over-the-phone and video remote interpretation by handling equipment distribution, interpreter supervision, and troubleshooting. Maintain translation management systems, linguistic resources, and project trackers while assisting with vendor management, invoice reconciliation, and budget tracking. Process client and community feedback to improve service delivery and contribute to standard operating procedures and compliance with language access mandates.
Required Qualifications
- Knowledge of translation, localization, and transcreation processes, including workflows, quality assurance, and language industry standards.
- Knowledge of interpretation modalities (simultaneous, consecutive, in person, virtual), ASL and CART services, and equipment requirements.
- Knowledge of translation management systems, such as RWS Trados, MemoQ, Phrase, and/or Smartling.
- Knowledge of project management tools, such as Monday.com, Asana, etc.
- Knowledge of file management best practices.
- Knowledge of glossaries, style guides, translation memory, and terminology management.
- Native fluency in at least one of the following languages: Arabic, Bangla, Chinese (any spoken or written variant), French, Haitian Creole, Korean, Russian, Spanish or Urdu.
- Strong project management skills, including task tracking, scheduling, prioritization, and workflow coordination.
- Skill in using translation management systems and project tracking tools.
- Excellent organizational skills for file maintenance, archiving, and version control.
- Strong vendor coordination skills, including communicating instructions, providing reference materials, and supporting invoice reconciliation.
- Skill in data tracking, reporting key indicators.
- Effective project management and event coordination troubleshooting skills.
- Strong communication skills for working with internal stakeholders, translation vendors, interpreters, and community members.
- Ability to manage multilanguage translation and interpretation pipelines and deliver projects on time.
- Ability to synthesize and incorporate internal and external feedback to improve the quality of multilingual materials.
- Ability to maintain accuracy and quality under differing timelines, especially for large multilingual projects, such as large print projects, ad campaigns, and website localization deployments.
- Ability to support implementation of agencywide language access initiatives and embed best practices in team workflows.
- Ability to staff and support in-person and virtual events where interpretation services are rendered.
- Understanding of and commitment to language justice.
- Commitment to equity, inclusion, and meaningful language access for NYC voters, campaigns and contributors who speaker and write languages other than English.
- Initiative to research improvements, propose solutions, and contribute to process optimization.
- A bachelor's degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigativ...
- A four-year high school diploma or its educational equivalent and five years of experience as described in '1' above; or
- Education and/or experience equivalent to '1' above.
Desired Qualifications
- 2-3 years' experience coordinating or managing language services.
- Experience providing language services in the public sector.
- Experience working with immigrant communities in New York City.
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