Landscape Account Manager
$60,000–$90,000 year
On-siteJoppa, Maryland, United States
Job Summary
Conduct site walkthroughs with clients to ensure service expectations are met and resolve concerns to foster long-term relationships and project renewals. Oversee field operations by supervising a Field Supervisor and coordinating with the Branch Operations Manager to manage staffing, hiring, and scheduling for production crews. Develop accurate estimates for new and existing clients while creating site enhancement ideas to drive ancillary sales and referrals. Maintain client information and financial goals for the portfolio while acting as a role model and coach for the branch team. Requires a valid driver's license, DOT Medical Card, and proficiency in Microsoft Office.
Required Qualifications
- 1 year minimum of supervisory experience in the landscape or service industry
- A minimum of 3 years of customer service, management, and leadership experience within an organization
- An Associates degree in a business related field or equivalent experience
- Basic computer skills
- Proficient in Microsoft word, Excel, and email management
- Must have 2 years previous experience managing multiple production crews in the landscape industry
- 3 years of strong customer service, sales and communication experience, or combined comparable experience
- Sales skills — the ability to earn and ask for referrals and opportunities, estimate and format proposals, present, follow-up and close sales
- Time management and personal accountability
- Strong success drive and career advancement objectives
- Selling of landscape related services and or enhancements
- Valid Driver's license in good standing
- DOT Medical Card
- Maryland Certified Pesticide Applicator's License or the ability to acquire within one year of employment
- Maryland Professional Fertilizer Applicator's License or the ability to acquire within one year of employment
- Must Complete OSHA certification within 6 months of employment
Desired Qualifications
- Bi-lingual in Spanish and English is a plus
- College degree is a plus
- CLT (Certified Landscape Technician) is a plus
- CPH (Certified Professional Horticulturalist) is a plus
- CSP (Certified Snow Professional) is a plus
- ASM (Advanced Snow Manager) is a plus
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