Lady in Red - German Speaker
On-siteBaie Lazare, Baie Lazare, Republic of Seychelles
Job Summary
Welcome, meet, and bid farewell to hotel guests, handling VIP itineraries and coordinating greetings and departures with the FOM and GM. Collect daily feedback on VIPs from sources like Google and Opera PMS, then distribute this information via guest fact sheets and newsletters to ensure accurate profiles. Manage guest complaints and requests politely, providing instructions to relevant staff to maintain optimal satisfaction while minimizing issues. Maintain records of all complaints, follow up with operating departments, and promote hotel and outlet services to all visitors. This role supports the General Manager as the Hotel Ambassador, ensuring LQA audit results meet 85% and above and CSS ratings average 5 or higher.
Required Qualifications
- Supervisory skills
- Luxury Hotel Experiences
- Good Communication skills
- Knowledge of hotel operations & Computer systems
- General knowledge of tourist and business related information
- Knowledge of hotel products and services
- Knowledge of VIP welcoming protocol
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Advanced knowledge of Opera
- Basic knowledge of Micros
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