Labor Standards Expert
Hybrid · Stockholm, Stockholm, Sweden
Job Summary
Own and maintain the end-to-end store labour standards model, ensuring every task has a clear, validated and documented time value; define and continuously improve methodologies, calculation logic and rules behind labour standards; lead time studies, work measurements and productivity assessments across front of house, back of house and omnichannel tasks; ensure labour standards are updated to reflect new processes, operating model changes and omnichannel flows; establish and maintain a structured cadence for reviewing and updating task times with annual refreshes and defined change triggers; act as a subject matter expert on labour standards and work measurement, supporting both technical and non-technical stakeholders. This is a permanent, full-time role based in Stockholm with a hybrid work arrangement; collaboration with Operations Development, Tech and Product teams, and global teams to ensure labour standards are accurate, trusted and consistently applied across the organisation.
Required Qualifications
- Experience in work measurement, labour standards, workforce management or labour modelling
- Solid understanding of retail operations, process analysis or labour optimisation
- Experience working with workforce management or scheduling systems
- Strong analytical skills with the ability to interpret productivity and time-study data
- High attention to accuracy, methodological rigour and documentation quality
- Fluency in English, both written and spoken
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