Lab Dispatcher
RemoteTexas, United States
Job Summary
Dispatch all orders to field service personnel within fifteen minutes of entry, controlling and overseeing case completion, pickup, and processing according to policy. Review, organize, and distribute daily assignments to scheduled Phlebotomists while conducting full tracking and follow-up of all shifts. Communicate verbally with Area Management, Call Center, and Courier services to ensure case completion, accommodating special requests and expediting urgent laboratory orders. Provide detailed written documentation of issues, conduct troubleshooting for unexpected problems, and notify the Dispatch Manager of difficult-to-control situations. Perform other duties as assigned to assist with attendance issues and maintain positive teamwork during crises.
Required Qualifications
- Reside within 50 miles of office location at 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006
- High School Graduate or GED
- Proficient to expert use of Microsoft Office software
- Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response
- Ability to focus on the task at-hand in a busy, call center environment
- Must have private workspace, free from external sounds and distractions
- Must meet safety checklist requirements
- Must have high speed internet connection to support VoIP communications
- Fiber or Cable internet connection
- Must successfully pass TridentCare's Network Performance Test
- Must have access to a PC that can run the Network Performance Test (Not Chromebook)
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