Lab Dispatcher
RemotePennsylvania, United States
Pennsylvania, United StatesRemoteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Dispatch all orders to field service personnel within fifteen minutes of entry, controlling case completion, pickup, and processing per policy. Review, organize, and distribute assignments to scheduled phlebotomists while tracking daily follow-ups and re-routing as needed. Coordinate verbally with regional management, call centers, and courier services to expedite urgent requests and resolve unexpected issues. Document all shift occurrences and notify the manager of uncontrollable problems. Maintain a positive attitude during high-volume call handling and crisis situations to support team efficiency.
Required Qualifications
- Reside within 50 miles of the Horsham, Pennsylvania office located at 101 Rock Road, Horsham, PA 19044
- High School Graduate or GED
- Proficient to expert use of Microsoft Office software
- Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response
- Ability to focus on the task at-hand in a busy, call center environment
- Must have private workspace, free from external sounds and distractions
- Must meet safety checklist requirements
- Must have high speed internet connection to support VoIP communications
- Fiber or Cable is recommended
- Must successfully pass TridentCare's Network Performance Test
- Must have access to a PC that can run this test
- Not Chromebook
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