LA Galaxy, Manager, Ticket Sales
$73,266–$80,000 year
On-siteCarson, California, United States
Job Summary
Provide daily management, coaching, and direction to Account Executives to ensure achievement of weekly, monthly, and annual sales and service goals. Oversee the daily management and development of sales representatives through on-the-job training, coaching, and performance monitoring. Conduct regular team and individual meetings with representatives in conjunction with the Vice President, Ticket Sales & Service and Director of Premium Sales and Service. Oversee ticket sales debt management to ensure timely payments, approve new ticket sales submissions to support order completion and customization, and manage lead distribution in coordination with the CRM Manager and third-party tools. Develop and implement processes to maximize new business opportunities from the current client base by fostering a sales-driven team culture aligned with overall sales goals. Work cross-functionally with other departments to develop, plan, and execute ticket sales initiatives. Partner with leadership to develop the annual season ticket business strategy, including the sales cycle timeline, upgrade approach, product development, benefit ideation, and goal-setting. Collaborate with Galaxy sales leadership and the analytics team to monitor sales reports, identify trends, and develop forecasts to inform strategy and decision-making. May execute seasonal Full Season campaigns in coordination with marketing, ticket operations, and database marketing. Flexible hours required: working evenings/nights, weekends and holidays.
Required Qualifications
- BA/BS Degree (4-year)- In a related field
- 4-6 years Related work experience
- Experience managing a ticket sales budget for year-round events
- Proven track record of season ticket sales and service success in professional sports
- High level understanding of Dynamics and Back Office
- Ability to work cross-functionally with various team members and departments
- Highly motivated, naturally proactive, collaborative mind-set, with a positive attitude
- Exemplary self-discipline, professionalism, pride and work ethic
- Outstanding listening, written, and verbal communication skills
- Committed to personal integrity and team oriented
- Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress
- Excellent organizational and time management skills
- Ability to see ideas through to successful execution
- Flexible hours required: working evenings/nights, weekends and holidays
Desired Qualifications
- Bilingual in Spanish is a plus preferred
- Knowledge of soccer/ MLS and or Venue operations is a plus preferred
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