[L4] Quality Assurance Specialist - Andon Operations Trainer
On-site · Taipei, Taiwan, Taiwan
Taipei, Taiwan, TaiwanOn-siteFull TimeMid LevelNot SpecifiedE-commerceLarge
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large
Industry
E-commerce
Job Summary
Quality Assurance Specialist – Andon Operations Trainer responsible for onboarding and training design for Andon processes, develop curricula and assessment tools, align training with policy updates, track performance, identify gaps, and drive continuous improvement; requires 3+ years in training for CS, E-commerce, BPO or tech, instructional design mastery, analytical thinking, strong communication; remote/hybrid experience preferred.
Required Qualifications
- 3+ years of Experience: Experience as a trainer working for CS, E-commerce, BPO or tech company.
- Instructional Design Mastery: Proven ability to translate complex logic and technical policies into easy-to-understand training modules and assessment frameworks.
- Analytical Thinking: Ability to identify fundamental performance issues through data monitoring and observation, transforming those insights into effective training solutions.
- High-Impact Communication: Exceptional presentation and facilitation skills. Must be able to command a classroom (virtual or physical) and motivate diverse team members.
- Adaptability: Ability to thrive in a high-pressure, rapidly changing environment where policies may update weekly.
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