L4-MC DMS-VIDISHA-MP-BACL

Allocate portfolios to vendors based on past performance trends and FOS availability, creating adequate manpower capacity. Review cases with FOS and TL for work assignment, coordinate agency resources for call planning, and manage receipt book and repo kit allocations. Handle collection and repo customer service escalations, coordinate legal actions against chronic defaulters, and track BKT resolutions and flow rates. Remove non-performing FOs, recruit fresh teams, and ensure CRM and RCU audit queries are closed within assigned TATs. Submit HHT utilization reports regularly and inform IT for support when needed. Achieve bucket-wise resolution targets while monitoring agency performance and billing closure within 60 days.