L4 - MC DMS - NORTH LAKHIMPUR - NE - BACL

Allocate portfolios to vendors based on performance trends and FOS availability, creating adequate manpower capacity. Review cases with FOS and TL to assign work, coordinate agency resources for call planning, and handle collection/repo customer escalations. Audit receipt books and repo kits, ensure agency billing closure within 60 days, and manage repo approvals and legal actions against chronic defaulters. Track BKT resolutions and flow rates, remove underperforming FOs, and recruit/train fresh teams. Close CRM and RCU audit queries per TAT, ensure HHT 100% utilization, and submit regular reports to ACM/RCM. Achieve bucket-wise resolution targets while reducing flow to subsequent buckets.