L4-MC DMS-MYSORE-KA-BACL
On-siteCity, Wales, United Kingdom of Great Britain and Northern Ireland
Job Summary
Allocate portfolio to vendors based on past performance trends and FOS availability, creating adequate manpower capacity. Review cases with FOS and Team Leads to assign work based on disposition codes, while coordinating agency resources for call planning and support on difficult cases. Manage agency performance, track BKT resolution, and restrict flow rates to the next bucket. Handle collection and repo customer service escalations, coordinate legal actions against chronic defaulters, and ensure prior approvals in repo cases. Remove non-performing FOs, recruit fresh teams, and train as needed. Close CRM and RCU audit queries within assigned TATs, audit receipt books and repo kits, and ensure HHT 100% utilization with regular reporting.
Required Qualifications
- Minimum 2 years of experience
- Any Graduate/ P.G./M.B.A.
- Negotiation skills
- Managing Teams
- Relationship management
- Result oriented
- Multitasking
Desired Qualifications
- Experience in Financial Services/Banking/FMCG/NBFC
- Preferred Age: Maximum 30 years
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.