L4 - MC DMS - MH- BULDHANA - BACL

Allocate portfolios to vendors based on past performance trends and FOS availability, creating adequate manpower capacity. Review cases with FOS and TL, assigning work based on disposition codes while coordinating agency resources for call planning. Manage agency performance, ensuring prior approvals in repo cases and handling collection or repo-related customer escalations. Track BKT resolution with agencies, restrict flow rates to the next bucket, and remove non-performing FOs to recruit and train fresh teams. Close CRM queries per assigned TAT, audit receipt books and repo kits, and coordinate with legal teams for actions against chronic defaulters. Submit HHT utilization reports regularly and inform IT of support needs for non-working HHTs. Achieve bucket-wise resolution targets while managing teams and maintaining relationships.