L4-MC DMS-MADURAI-TN-BACL
On-sitePune, Maharashtra, India
Job Summary
Manage a network of recovery and repossession agencies within the assigned territory, onboarding partners, training them, and reviewing their performance. Execute field recovery actions including skip tracing, settlements, and loan account closures while maintaining the Recovery on Rate within portfolio targets. Set daily and fortnightly targets for collection agencies, monitor progress, and coordinate field visits to ensure maximum customer coverage. Personally handle complex or sensitive recovery cases, meet customers to discuss payment delays, and identify accounts requiring legal action or repossession. Supervise third-party agents, ensure compliance with company policies and regulatory guidelines, and maintain accurate records of visits and recovery updates.
Required Qualifications
- Graduation (B. Com, BBA or equivalent)
- Maximum 4 years work experience
- Recovery process knowledge
- Collections system handling
- Regulatory and compliance adherence
- MS Excel and reporting tools
- Third-party vendor management
- Negotiation skills
- Conflict resolution
- Customer empathy and tactful communication
- People management
- Problem-solving
- Pressure-handling
- English, Hindi, Local language
- Must be able to travel 60-80 km/Day
- Requirement of Personal vehicle
- Requirement of smartphone
Desired Qualifications
- B. Com, BBA or equivalent (preferred)
- Vehicle Finance (NBFCs or Banks) domain knowledge
- Collections Process domain knowledge
- Language: Local language (preferred)
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