L4-MC DMS-KARIMNAGAR-TS-BACL

Allocate portfolios to vendors based on past performance trends and FOS availability, creating adequate manpower capacity. Review cases with FOS and TL to assign work based on disposition codes, coordinating agency resources for call planning and support on difficult cases. Manage agency performance, track BKT resolution, and restrict flow rates to subsequent buckets. Handle collection and repo customer service escalations, coordinate legal actions against chronic defaulters, and close agency billing within 60 days. Audit receipt books and repo kits, remove non-performing FOs, and train fresh teams. Ensure CRM and RCU audit queries are closed per TAT and maintain 100% HHT utilization. Achieve bucket-wise resolution targets while managing teams and relationships.