L4 - MC DMS - GURGAON - DL - BACL

Allocate vendor portfolios based on past performance trends and FOS availability, then review cases with FOS and TL to assign work. Coordinate agency resources for call planning, manage agency performance, and handle collection/repo customer escalations. Track BKT resolution, restrict flow rates, and remove non-performing FOs while recruiting and training fresh teams. Audit receipt books and repo kits, close agency billing within 60 days, and coordinate legal actions against chronic defaulters. Ensure CRM and RCU audit queries are closed per TAT, maintain 100% HHT utilization, and submit regular reports to ACM/RCM.