L4-MC DMS-GJ-MEHSANA-BACL

Manage recovery and repossession efforts by assigning cases, guiding field teams, and handling high-risk accounts within your territory. Onboard, train, and review performance of recovery channel partners while executing field actions like skip tracing, settlements, and loan account closures. Set daily and fortnightly targets for collection agencies, monitor progress, and coordinate field visits to ensure maximum customer coverage. Meet customers to understand payment delays, suggest repayment plans, and resolve disputes respectfully. Supervise third-party agents, track their progress, ensure compliance with company rules, and oversee legal actions or repossession processes. Maintain accurate records of visits and reports, prioritize penal charge collections, and identify agencies for empanelment. Ensure full regulatory compliance and handle complex or sensitive recovery cases personally when required.