L4-MC DMS-GJ-ANKLESHWAR-BACL

Allocate portfolio to vendors based on past performance trends and FOS availability, creating adequate manpower capacity. Review cases with FOS and TL to assign work based on disposition codes, coordinating with agency resources for call planning and support on difficult cases. Manage agency performance, ensure agency billing closure within 60 days, and handle collection/repo customer service escalations. Coordinate with legal teams for actions against chronic defaulters and track BKT resolution with agencies. Remove non-performing FOs, recruit fresh team members, and train as required. Close CRM queries per TAT, revert RCU audit queries before deadlines, and ensure HHT 100% utilization with regular reporting to ACM/RCM.