L4-MC DMS-GJ-AHMEDABAD-BACL

Allocation of portfolio to vendors based on past performance and FOS availability; create adequate manpower capacity for the portfolio; review cases with FOS/TL and assign work based on disposition code; coordinate with agency resources and conduct call planning for better resolution; audit receipt book & repo kits; ensure agency billing closure within 60 days; obtain prior approvals in repo cases and assist agencies with repo-related issues; handle collection/repo-related customer service escalations; coordinate with the legal team for actions against chronic defaulters and with enforcement agencies; track BKT resolution with agencies and FOs; monitor flow rates to next BKT; remove non-performing FOs and recruit/train new teams; ensure CRM queries are closed within TAT; address RCU audit queries and implement action at field level; ensure 100% utilization of HHT and report to ACM/RCM; notify IT for HHT issues when not functioning.