L4 - MC DMS - BAHADURGARH - DL - BACL

Allocate portfolios to vendors based on past performance trends and FOS availability, creating adequate manpower capacity. Review cases with FOS and TL to assign work based on disposition codes, while coordinating with agency resources for call planning and support on difficult cases. Manage agency performance, track BKT resolution, and restrict flow rates to the next buckets. Handle collection and repo customer service escalations, coordinate with legal teams for actions against chronic defaulters, and ensure agency billing closure within 60 days. Remove non-performing FOs, recruit fresh teams, and train as required. Close CRM queries per assigned TAT and revert RCU audit queries before deadlines. Ensure HHT 100% utilization and submit regular reports to ACM/RCM.