L4 - CV DMS - BHUBNESHWAR - OR - BACL
On-site · Odisha, India
Job Summary
Allocation of portfolio to vendor based on past performance and FOS availability; assign field teams, review cases with FOS/TL, plan calls with agencies to resolve issues, allocate receipt books and repo kits, close agency billing within 60 days, ensure prior approvals in repo cases, handle collection/repo-related customer service issues and escalations, coordinate with legal for actions against chronic defaulters, track BKT flow to next levels, recruit/train non-performing FOs, ensure CRM queries are closed within TAT, and respond to RCU audits; ensure HHT utilization and coordinate with ACM/RCM for reporting.
Required Qualifications
- Any Graduate/ P.G/M.B.A.
- Minimum 2 years of experience in related fields (Financial Services/Banking/FMCG/NBFC)
- Negotiation skills
- Managing Teams
- Relationship management
- Result oriented
- Multitasking
- Bucket wise resolution targets
- Flow rate management to next buckets
- Agency management and performance monitoring
- Field visits for risk cases and escalations
- Process & Compliance follow-up
- CRM/query handling
- HHT utilization and reporting
- IT support coordination for HHT issues
- HHT 100% utilization
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