L3 Operations Manager (m/w/d) – Winterthur Area
$62,400–$62,400 year
On-siteWallisellen, Zurich, Switzerland
Job Summary
Lead day-to-day managed services operations for infrastructure services, ensuring delivery aligns with SLAs, OLAs, and customer expectations. Oversee incident, problem, change, and service request management while driving operational governance, service reviews, and continuous improvement initiatives. Coordinate technical teams, vendors, and stakeholders to manage major incidents and escalations, producing operational reports and KPIs to maintain service quality and efficiency. Ensure adherence to operational standards, compliance requirements, and best practices within a complex enterprise environment. Requires German language proficiency (B2) and Swiss citizenship; based in the Winterthur area.
Required Qualifications
- Proven experience managing IT infrastructure, managed services, or enterprise operations teams
- Strong knowledge of IT Service Management (ITSM) frameworks and operational governance
- Experience with SLA management, vendor management, customer engagement, and service reporting
- Strong leadership, stakeholder management, communication, and decision-making skills
- Ability to drive operational excellence and continuous improvement across multi-disciplinary technical teams
- Experience coordinating complex operational environments and managing escalations effectively
- German language proficiency at minimum B2 level
- Swiss citizenship
- Based in, or regularly available within, the Winterthur region
Desired Qualifications
- ITIL® 4 Managing Professional
- ISO/IEC 20000 Practitioner or Lead Implementer
- SIAM Professional
- PMP (Project Management Professional)
- PRINCE2 Practitioner
- Additional Security, Network, Storage, or Compute infrastructure certifications
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