L2 Technical Support Engineer – CMMC Service Delivery
$80,000–$95,000 year
HybridLos Angeles, California, United States
Job Summary
Provide Level 2 technical support across Microsoft 365, Google Workspace, Windows, macOS, identity, networking, and security platforms while meeting SLA expectations. Troubleshoot and resolve issues in endpoint, cloud, and regulated environments, maintaining accurate ticket documentation and adhering to strict CMMC, NIST SP 800-171, and access control procedures. Escalate complex or security-sensitive matters to management or specialized teams, ensuring all administrative activities follow approved workflows and change management protocols. Support vulnerability remediation, evidence collection for compliance assessments, and proactive root cause analysis to reduce recurring issues.
Required Qualifications
- 3+ years of experience in IT support, managed services, systems administration, or a similar technical support environment
- Experience working within an MSP or other fast-paced, multi-client service environment
- Strong hands-on experience supporting Microsoft 365 and/or Google Workspace
- Experience with identity and access management platforms such as Entra ID and Okta
- Experience supporting Windows and macOS endpoints
- Experience with endpoint management platforms such as Intune and other MDM/RMM solutions
- Working knowledge of networking, endpoint security, EDR/MDR, vulnerability management, MFA, SSO, and secure remote access
- Strong troubleshooting skills across endpoint, identity, cloud, networking, and application environments
- Strong documentation and ticket management practices
- Ability to follow defined technical, security, access, and change management procedures consistently
- Strong written and verbal communication skills
- U.S.-based and able to meet client-specific personnel, access, or data-handling requirements associated with regulated environments
Desired Qualifications
- Experience supporting organizations operating under CMMC, NIST SP 800-171, DFARS, or comparable regulated security frameworks
- Experience supporting Department of Defense contractors or organizations handling CUI
- Experience working within CMMC Level 2 environments
- Familiarity with Microsoft GCC/GCC High and/or Google Workspace environments used by regulated organizations
- Experience with Entra ID, Okta, Intune, and enterprise identity and endpoint management platforms
- Experience with SIEM/MDR, EDR, SASE, vulnerability management, application control, and privileged access technologies
- Microsoft, Google, Okta, CompTIA, security, networking, or CMMC-related certifications
- Experience with ConnectWise or similar PSA platforms and modern RMM tooling
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