L2 Support Network Engineer
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Resolve complex escalated issues for Enterprise Mobility Management, Content Delivery Network, and IoT SmartCities products by working directly with customers and troubleshooting network protocols including HTTP, DNS, TCP/IP, and routing standards like OSPF, BGP, and MPLS. Serve as an escalation resource to Tier 4 vendors, determine solution feasibility, and assist in root cause determination for network and related problems. Monitor and train junior engineers while acting as a subject matter expert for both customer and AT&T organizations. Ensure customer satisfaction through timely resolution of escalated tickets.
Required Qualifications
- Basic Telecom
- MS Office
- ATT Products
- Networks Fundamentals
- Network Design Level 1
- Network Design Level 2
- Excellent written and verbal skills in Japanese and English
- Technical Support
- Customer Facing
- Troubleshooting Skills
- Internet Protocols (HTTP, DNS, TCP/IP, ICMP)
- Internet Components (routers, proxies, gateways, servers)
- Strong networking service assurance background
Desired Qualifications
- May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations
- Determine feasibility of technical solutions
- Assist in root cause determination of network and related problems
- Knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
- Knowledge of WAN protocols like EIGRP, OSPF and BGP
- Good and working knowledge of MPLS
- Knowledge of Wireless, including Controllers based Access Points
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