L2 Support Engineer (Automation Focused)
$98,000–$130,800 year
On-site · Salt Lake City, Utah, United States
Job Summary
L2 Support Engineer with an automation focus to provide advanced production support, drive automation initiatives to reduce manual effort and improve system reliability, and develop self-healing workflows. Responsibilities include troubleshooting across distributed systems, performing root cause analysis, designing and implementing automation solutions, developing monitoring/alerting/log analysis tools, supporting contact center platforms, partnering with Engineering/QE/Infra during releases and incidents, and participating in on-call rotations to ensure SLA compliance. Preferred experience includes AI-enabled automation, call-center technologies (Genesys Cloud, ACD routing), cloud platforms (AWS/GCP/Azure), CI/CD/DevOps exposure, and SQL/NoSQL databases.
Required Qualifications
- 3+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles
- Strong scripting or programming skills (Python, Java, Shell, or similar)
- Experience building or maintaining automation frameworks
- Experience with REST APIs, batch jobs, and integration-based systems
- Hands-on experience with monitoring and observability tools
- Strong troubleshooting skills in high-availability environments
Desired Qualifications
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