L1 Support Professional
On-siteTønsberg, Vestfold, Norway
Job Summary
Be the first point of contact for customers with questions or troubleshooting needs about CGM Pridok software by recording, categorizing, and processing incoming phone and digital chat inquiries in Intercom. Assist and guide customers on resolving issues with care, patience, and understanding, while working closely with 2nd line support for cases requiring higher technical assistance. Partner with AI to identify solutions, share knowledge on potential issues, and implement smarter ways of working for the team. Work in a fast-paced environment handling queries of all difficulty levels, utilizing fluent Norwegian and English, with flexible shift rotations covering opening hours.
Required Qualifications
- Fluent Norwegian, both written and spoken
- Good understanding of English both written and spoken
- 1-2 years' experience in a similar customer support role
- technical and/or commercial background in customer support
- Excellent communication skills
- ability to empathize with the customers needs
- A strong customer orientated mindset
- ability to relate to the issues they are facing
- Ability to work flexibly
- Availability to be in the office 5 days a week
- The ability to work calmly under pressure
- within tight deadlines
- delivering exceptional levels of customer service
Desired Qualifications
- Applicable degree, diploma or certificate
- Experience within and/or knowledge of e-Helse
- Located in the Tønsberg or surrounding Vestfold area
- A keen interest in technology
- open to new ways of thinking when it comes to IT
- Eagerness to learn
- a solid team player mantra
- Experience in tools like SAP
- MS Office
- SQL
- RDP
- Remote tools
- Microsoft .NET
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