L1 Support Engineer
On-siteChennai, Tamil Nadu, India
Job Summary
Provide first-line technical assistance for end-users experiencing issues with desktops, laptops, or peripherals. Diagnose and resolve basic hardware and software problems, including restarting devices, reinstalling drivers, running diagnostics, and performing network troubleshooting. Assist with hardware installations, repairs, replacements, and software updates, operating systems, and application configurations. Ensure 100% workstation compliance with security controls such as encryption and Global Protect. Log and track all incidents in a ticketing system and escalate complex issues to L2 or L3 teams. Requires 2+ years of experience with Windows and macOS.
Required Qualifications
- Minimum of 2 years of experience in a desktop support role
- Strong knowledge of Windows and macOS operating systems
- Proficiency in troubleshooting hardware and software issues
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop
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