L1 Service Desk Technician
$50,000–$60,000 year
Hybrid · Sparks, Maryland, United States
Job Summary
Service Desk Technician at a values-driven MSP, hybrid role based in Sparks, MD. Responsibilities include providing client IT support across workstations, networks, cloud platforms, and business applications; incident logging, ticketing, escalation, and updating knowledge base; collaborating with team and field technicians; and maintaining clear communication with clients. Required skills include 0–2 years IT support or service desk experience, strong customer service and communication abilities, basic Windows and Microsoft 365 knowledge, and willingness to rotate Saturday shifts. Certifications such as CompTIA A+ or Network+ are preferred but not required.
Required Qualifications
- 0–2 years IT support or service desk experience
- Strong customer service and communication skills
- Basic knowledge of Windows operating systems and Microsoft 365
- Ability to participate in rotating 5-hour Saturday shifts
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