L1 Helpdesk Technician (SA)
On-site · Adelaide, South Australia, Australia
Job Summary
L1 Helpdesk Technician provides technical assistance and support via phone, email or chat for end-users experiencing computer hardware, software, or network issues. Responsibilities include facilitating professional customer interactions, providing telephone and ticketing support, diagnosing basic technical problems, documenting interactions in PSA, collaborating with Technical & Engineering teams, updating knowledge base, ensuring SLA adherence, coordinating with third-party vendors, logging issues per procedures, maintaining and administering Windows/macOS environments, assisting with on-site deployments and hardware provisioning, and delivering on-site IT support for onboarding new clients. Key skills include customer service, clear communication, attention to detail, problem solving, time management, organization, inclusivity, transparency, approachability, passion, accountability, and relevant technical experience. Educational requirements include a Certificate III in IT or equivalent and a current driver’s license, with certifications in Microsoft 365 Fundamentals, VoIP/Azure, and Windows/Apple systems being highly desirable.
Required Qualifications
- Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
- Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
- A current driver's license (essential)
- Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
- 2 Years experience in a customer facing role
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.